Pankayaraj/F2LLM_large_new_banking77_dataset

query stringlengths 14 434	positive stringlengths 13 433	negative stringlengths 13 433	label float64 1 1	task_name stringclasses 1 value
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I have a new card. How do I activate it?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Why is the purchase I made this morning still pending?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I am asking to end my account.	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Are there charges for cash withdrawals?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	What does the €1 fee mean?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	An overseas cash transfer did not work correctly	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Can you show me how to verify the top-up card?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Hey I thought transfers were free. Why are you charging me?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Why did the ATM eat my card?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Will there be a charge for exchanging foreign currency?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	What currencies do you accept for adding money?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	What happens when I am charged twice?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	How can I verify my identity?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I have an unauthorized charge.	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Why haven't I gotten my new card?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	What is the highest amount I can top-up?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	The atm didn'y give me all the cash	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I would like to know what the restrictions are for the disposable cards.	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Am I able to return an item for a refund?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	Can I exchange an item for a refund?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	I want to end my account	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	What are the steps I need to do if I have a stolen card?	1	banking77
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?	I still don't have a refund.	why was a transfer declined	1	banking77
Why am I missing my refund	when will I get my refund?	I have been charged a pound for something that appears on my statement	1	banking77
Why am I missing my refund	when will I get my refund?	why does my statement contain an extra fee?	1	banking77
Why am I missing my refund	when will I get my refund?	How many transactions can I do with a disposable card?	1	banking77
Why am I missing my refund	when will I get my refund?	Is there an allowance on cards?	1	banking77
Why am I missing my refund	when will I get my refund?	Why did the ATM give me less money than what I requested?	1	banking77
Why am I missing my refund	when will I get my refund?	Google Pay Top up isn't working	1	banking77
Why am I missing my refund	when will I get my refund?	There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.	1	banking77
Why am I missing my refund	when will I get my refund?	I wanted to know why there is a transfer of mine pending.	1	banking77
Why am I missing my refund	when will I get my refund?	I'm waiting for a transfer from the US, how much longer?	1	banking77
Why am I missing my refund	when will I get my refund?	I am worried about fees for top up cards?	1	banking77
Why am I missing my refund	when will I get my refund?	I need to cancel a transfer	1	banking77
Why am I missing my refund	when will I get my refund?	I haven't used my card all day but there is a payment showing in the app. Please cancel it!	1	banking77
Why am I missing my refund	when will I get my refund?	What should I expect to be charged on a SEPA transfer?	1	banking77
Why am I missing my refund	when will I get my refund?	Where can I deposit cash to top up?	1	banking77
Why am I missing my refund	when will I get my refund?	I have no way to prove my identity.	1	banking77
Why am I missing my refund	when will I get my refund?	I made a deposit in the ATM and it has not cleared	1	banking77
Why am I missing my refund	when will I get my refund?	Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?	1	banking77
Why am I missing my refund	when will I get my refund?	What forms of payment do you accept?	1	banking77
Why am I missing my refund	when will I get my refund?	I've made a bank transfer but the money doesn't seem to be in my account.	1	banking77
Why am I missing my refund	when will I get my refund?	How can I Use thereto-top option?	1	banking77
Why am I missing my refund	when will I get my refund?	The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?	1	banking77
Why am I missing my refund	when will I get my refund?	Why isn't my payment showing?	1	banking77
Why am I missing my refund	when will I get my refund?	I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.	1	banking77
Why am I missing my refund	when will I get my refund?	Are there directions to get a new passcode if I forgot mine?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I want to create a new pin.	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Should i uninstall the app before i try it again?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	How old do my kids need to be to use your service?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Can you tell me exactly what fees I will expect to see in regards to your cards?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I can't find any option to top up with a cheque?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I would like to retract my purchase.	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Why did I get declined during a transfer?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Why is my top-up pending?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Is there a way to use a cheque to top up my account?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Am I going to be charged for topping up by transfer?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I was given the wrong exchange rate when getting cash	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	beneficiary transfer problems?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I got billed an extra pound!	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Why couldn't I make a withdrawal from the ATM?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Can I return an item?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Is it normal to be charged an extra fee when paying with my card?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I sent money about 5 days ago and the recipient has not received the money yet.	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	What happens when I am charged twice?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	I may need to exchange my USD for GBP, can your app do that?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	How long does it take for cards to be delivered after ordering them?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	Is it possible to exchange currencies using the app?	1	banking77
Please help me. I am still waiting on a refund.	My refund is still pending	The app reverted my top up	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Why is there a payment I didn't do?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I need assistance with understanding which fiat currencies that you support.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I think I was charged double for something I bought - how long should I wait before reporting this?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Is it possible to track the card you sent me?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	What is the minimum age limit?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	How long do I wait for a transfer from the United States?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I just got a new card, and I want to know how to activate.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I transfered my balance a while back. Why doesn't my account reflect this?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	how do i get a refund for a direct debit payment i didn't make	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	My disposable virtual card wouldn't process my payment?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Can you assist on apple watch top ups?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I checked the app and there is a payment that I don't recognize.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	The transfer to my beneficiary has not gone through	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	What do I do to exchange currency?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I don't want this account anymore, how do I delete it?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	where is my unknown payment from?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	The money disappeared when I tried to use my card to top up.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Apple pay is not accepting my American Express card, can you assist me with this problem?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I am just waiting on the completion of the transaction.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before.	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	Can I use my card anywhere?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	How long will the transfer take?	1	banking77
I requested a refund but am unable to see it in my account. Why is that?	My statement does not reflect that a refund has been issued	I want to top up my account by a bank transfer, but will I be charged?	1	banking77
When will my refund come through	I can not find my refund.	When will my card come? I need it as soon as possible!	1	banking77
When will my refund come through	I can not find my refund.	In regards to my card payment, the exchange rate is incorrect.	1	banking77
When will my refund come through	I can not find my refund.	I didn't withdraw the amount of cash that is showing up in the app.	1	banking77
When will my refund come through	I can not find my refund.	Whats the transfer process	1	banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I have a new card. How do I activate it?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Why is the purchase I made this morning still pending?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I am asking to end my account.

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Are there charges for cash withdrawals?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

What does the €1 fee mean?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

An overseas cash transfer did not work correctly

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Can you show me how to verify the top-up card?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Hey I thought transfers were free. Why are you charging me?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Why did the ATM eat my card?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Will there be a charge for exchanging foreign currency?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

What currencies do you accept for adding money?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

What happens when I am charged twice?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

How can I verify my identity?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I have an unauthorized charge.

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Why haven't I gotten my new card?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

What is the highest amount I can top-up?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

The atm didn'y give me all the cash

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I would like to know what the restrictions are for the disposable cards.

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Am I able to return an item for a refund?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

Can I exchange an item for a refund?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

I want to end my account

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

What are the steps I need to do if I have a stolen card?

1

banking77

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?

I still don't have a refund.

why was a transfer declined

1

banking77

Why am I missing my refund

when will I get my refund?

I have been charged a pound for something that appears on my statement

1

banking77

Why am I missing my refund

when will I get my refund?

why does my statement contain an extra fee?

1

banking77

Why am I missing my refund

when will I get my refund?

How many transactions can I do with a disposable card?

1

banking77

Why am I missing my refund

when will I get my refund?

Is there an allowance on cards?

1

banking77

Why am I missing my refund

when will I get my refund?

Why did the ATM give me less money than what I requested?

1

banking77

Why am I missing my refund

when will I get my refund?

Google Pay Top up isn't working

1

banking77

Why am I missing my refund

when will I get my refund?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

1

banking77

Why am I missing my refund

when will I get my refund?

I wanted to know why there is a transfer of mine pending.

1

banking77

Why am I missing my refund

when will I get my refund?

I'm waiting for a transfer from the US, how much longer?

1

banking77

Why am I missing my refund

when will I get my refund?

I am worried about fees for top up cards?

1

banking77

Why am I missing my refund

when will I get my refund?

I need to cancel a transfer

1

banking77

Why am I missing my refund

when will I get my refund?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

1

banking77

Why am I missing my refund

when will I get my refund?

What should I expect to be charged on a SEPA transfer?

1

banking77

Why am I missing my refund

when will I get my refund?

Where can I deposit cash to top up?

1

banking77

Why am I missing my refund

when will I get my refund?

I have no way to prove my identity.

1

banking77

Why am I missing my refund

when will I get my refund?

I made a deposit in the ATM and it has not cleared

1

banking77

Why am I missing my refund

when will I get my refund?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

1

banking77

Why am I missing my refund

when will I get my refund?

What forms of payment do you accept?

1

banking77

Why am I missing my refund

when will I get my refund?

I've made a bank transfer but the money doesn't seem to be in my account.

1

banking77

Why am I missing my refund

when will I get my refund?

How can I Use thereto-top option?

1

banking77

Why am I missing my refund

when will I get my refund?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

1

banking77

Why am I missing my refund

when will I get my refund?

Why isn't my payment showing?

1

banking77

Why am I missing my refund

when will I get my refund?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

1

banking77

Why am I missing my refund

when will I get my refund?

Are there directions to get a new passcode if I forgot mine?

1

banking77