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Toc
A message from our CEO 2023 Highlights About Chick-fil-A | Caringfor people Caring for our communities Caring for others through our food Caring for our planet
A message from our CEO
Thank you for your interest in Chick-fil-A and our efforts to serve and strengthen local communities.
From our local Owner-Operators and their Team Members to Chick-fil-A, Inc. Staff, we are united by a shared
commitment to carry on a legacy of service and impact dating back to when our first Original Chick-fil-A®
Chicken Sandwich was served.
With more than 3,000 Chick-fil-A restaurants across the United States, Puerto Rico and Canada, our
opportunities to care for others have multiplied as well. | ChickFilA_24 |
In this year’s Global Impact Report, you will learn more about how members of the Chick-fil-A community
show care in myriad ways. Among the highlights:
Caring for people. In 2023, we celebrated 50 years of scholarship giving at Chick-fil-A, awarding over $25
million to more than 13,000 Team Members across the U.S., Canada and Puerto Rico. Over the past half-
century, this initiative has helped advance the educational and professional aspirations of more than 93,000
Team Members.
Caring for our communities. The Chick-fil-A True Inspiration Awards® grant program celebrated 10 years
of providing financial support to exceptional nonprofits, awarding a record-breaking $5.4 million to 51
organizations across the U.S., Canada and Puerto Rico. Meanwhile, Chick-fil-A Leader Academy™— a high
school leadership program sponsored by local Owner-Operators in the U.S. — also celebrated a decade of
impact, engaging students from 1,100 schools spanning 45 states. | ChickFilA_25 |
Caring for others through food. Last year, the Chick-fil-A Shared Table® initiative continued to provide surplus
food to soup kitchens, senior centers and other nonprofits. Donations from more than 2,000 participating
Restaurants across the U.S., Canada and Puerto Rico helped create more than 7 million meals for those in
need in 2023 alone. In addition, for each new Restaurant opening, Chick-fil-A, Inc. donated $25,000 USD to
Feeding America or Second Harvest in Canada to help fight hunger and food insecurity in the community.
Caring for our planet. In 2023, Chick-fil-A expanded composting programs at Restaurants across the U.S. and
Canada. We also joined with the National Parks Foundation to support Open OutDoors for Kids, a program
that helps students experience nature through park field trips and other educational activities. | ChickFilA_26 |
| would like to take this opportunity to share my deep appreciation for everyone at
Chick-fil-A who made these and other stories of care and service come to life in 2023.
And again, thank you for your interest in Chick-fil-A and for the opportunity to serve you.
We look forward to seeing you again soon!
With gratitude,
Andrew T. Cathy
CEO, Chick-fil-A, Inc.
Toc AmessagefromourCEO 2023 Highlights About Chick-fil-A Caringforpeople Caringforourcommunities Caring for others through our food Caring for our planet
2023 Highlights
Serving others is at the heart of who we are and everything we do. At
more than 3,000 Restaurants, it is always the pleasure of Restaurant
Team Members to serve our delicious, high-quality food to Guests.
Chick-fil-A also works with local Owner-Operators to:
Have a positive influence on others. @ é
Enhance the neighborhoods near Chick-fil-A restaurants. ‘ P
Build responsible local businesses. a
Bes,
. Me
2023 highlights include: | ChickFilA_27 |
Caring for people Caring for our communities
Awarded more than $25 million in Remarkable + Presented $25,000 each to the 13 inaugural Chick-fil-A
Futures™ Scholarships to over 13,000 Restaurant Community Scholars™.
Team Members.
Awarded a record-breaking $5.4 million in True
Raised nearly $375,000 for the Chick-fil-A Together Inspiration Awards® grants to local nonprofits.
Fund to assist members of the Chick-fil-A community
initimesofnecd: Empowered 560,000 students through our partnership
with Junior Achievement®.
Supported local Owner-Operators as they hosted
Engage events for over 4,000 Team Members in six
cities, creating opportunities for connection and
service.
Helped 33,000 Chick-fil-A Leader Academy™ students
create impact through action during the 2023-2024
school year.
Supported the advancement of hundreds of nonprofits
through the Chick-fil-A Impact Accelerator™.
eee,
Caring for others through Caring for our planet | ChickFilA_28 |
our food - Expanded composting efforts to help bring us closer to
our 2025 goal to divert more than 25 million pounds of
Helped create more than 7 million meals from surplus food waste from landfills
food donated through Chick-fil-A Shared Table®.
Converted used cooking oil from more than 1,680
Released the first Chick-fil-A cookbook ~ “Extra Chick-fil-A restaurants into renewable diesel fuel.
Helpings” - to celebrate nonprofit partners that use
donated Chick-fil-A food items to feed those in need. * Partnered with the National Park Foundation™ to
support their Open OutDoors for Kids program.
Activated to provide food for first responders and
community members impacted by natural disasters.
Leading locally to make an impact globally
Across more than 3,000 Chick-fil-A restaurants, together with Chick-fil-A Owner-Operators and their Team Members, we strive
to have a positive influence in the many neighborhoods we serve. See below for an example of our 2023 impact in your area. | ChickFilA_29 |
Map key: 9 9 9
9 People 9 9
Q Communities 9 9 9 9
9 Food °] Q 9 8
Planet 9
9 9 wT ! 9
Toc AmessagefromourCEO 2023 Highlights About Chick-fil-A Caring for people
Caring for our communities
Caring for others through our food = Caring for our planet
About Chick-fil-A.
“We should be about more than just selling chicken.
We should be a part of our customers’ lives and the
communities in which we serve.”
- S$. TRUETT CATHY, FOUNDER
At-a-glance
1967 Core values
S. Truett Cathy founded
Chick-fil-A with an
unwavering commitment to
serving local communities.
We’re here to serve.
We’re better together.
We are purpose driven.
We pursue what's next.
support their employees
neighborhoods.
2023 in review
Served Opened
2+ billion 167
Guests new Restaurants, including
our 3,000* Restaurant
We’re honored
American Customer
Satisfaction Index
Acs’ ,* | ChickFilA_30 |
For the ninth consecutive year, Chick-fil-A® restaurants once
again led all fast-food and full-service restaurant chains in
overall customer satisfaction, based on the American Customer
Satisfaction Index (ACSI) 2022-2023 Restaurant Study.
Creating global impact at Chick-fil-A
Chick-fil-A restaurants are built to add positive impact beyond profit,
including giving back to local neighborhoods and advancing opportunities
for others. To demonstrate our commitment, we’ve established 2025 goals
based on our cumulative efforts since 2020.
Caring for people by cultivating a positive work environment where
people feel known and cared for
Goal: Impact more than 50,000 Team Member lives through
educational opportunities
80% complete, 39,892 Team Members impacted
Caring for our communities by strengthening the cities and
neighborhoods we serve we share
Goal: Provide more than 3 million people
with resources that support economic mobility
97% complete, 2.9 million people impacted | ChickFilA_31 |
landfills
Our focus
Input from internal and external stakeholders helped us prioritize opportunities to
make an impact in local communities into the four key focus areas of caring for people,
caring for our communities, caring for others through our food and caring for our
planet. Top issues include food safety and quality, talent attraction and development,
ethical and transparent business practices, and more.
Through our efforts, we’re also contributing to the following United Nations Sustainable
Development Goals that address the most urgent problems facing our world today:
NO ZERO QUALITY
POVERTY HUNGER EDUCATION
ey G46 i
AA RT
, wy
DECENT WORK AND 1 RESPONSIBLE 1 PARTNERSHIPS
ECONOMIC GROWTH CONSUMPTION FOR THE GOALS
AND PRODUCTION
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We will continue to thoughtfully consider these priorities
across our operations and regularly report on our progress.
Local business owners
Chick-fil-A Owner-Operators
and give back to their local
Corporate Purpose | ChickFilA_32 |
To glorify God by being a faithful
steward of all that is entrusted to
us. To have a positive influence
on all who come in contact with
Chick-fil-A.
Slected
112
new local Owner-Operators
The Harris Poll
Named in the top 5 (#5)
most reputable companies
in America, 2023
Caring for others through our food by serving great food people
can feel good about
Goal: Provide 200 million meals to our communities
46% complete, 91.5 million meals provided
Caring for our planet by acting as good stewards of the planet
Goal: Divert 25 million pounds of Restaurant food waste from
94% complete, more than 23.6 million pounds diverted
tangibly through leveraging our ™
influence for the good OF others sai.
Leading our commitments | ChickFilA_33 |
Chick-fil-A’s Senior Director of Corporate Social Responsibility oversees our
global impact efforts, supported by a cross-functional team of leaders who
help shape our strategy. This team works with local Owner-Operators, their
Team Members and Support Center Staff to help us fulfill our commitments.
Toc
A
message from our CEO 2023 Highlights About Chick-fil-A Caringfor people Caring for our communities Caring for others through our food Caring for our planet
9 9 Caring for People
| | Cultivating a positive work environment where people feel known and cared for
2025 Goal 2023 highlights
Impact more than 50,000 Restaurant Team Member lives through 13,000+
,
educational opportunities Chick-fil-A Remarkable Futures™ scholarships awarded to
Chick-fil-A Team Members
80% complete, 39,892 Team Members impacted 16,100
if
Hours of community service volunteered by Chick-fil-A Support
Lo Center Sta
50,000 | ChickFilA_34 |
Hygiene kits for those in need packed by Chick-fil-A Team
Members at Engage events
50 years of scholarships
Imagine the difference a college scholarship can make in one family’s
life. Now multiply that by 93,000 families over the past 50 years and you
begin to understand how important scholarship giving is to Chick-fil-A.
“Investing in the education and development of future leaders is one of
the greatest opportunities we have to care for others,” said Andrew T.
Cathy, CEO of Chick-fil-A, Inc.
In 2023, Chick-fil-A, Inc. awarded more than $25 million in Chick-fil-A
Remarkable Futures Scholarships of either $1,000 or $2,500 to more
than 13,000 Team Members, including honoring the first recipient | ChickFilA_35 |
in Puerto Rico. Plus, 12 Team Members received True Inspiration™
Scholarships of $25,000 each. One of these recipients, Natalie Cramer
of Chick-fil-A Greenwood in Greenwood, Indiana, plans to launch her
own coffee business to improve the financial stability of coffee growers
in disadvantaged nations.
PAY TO THE #
oroes or Efuche Araneibia
Another Team Member, Malcolm Jones of Chick-fil-A Wilson in Wilson,
North Carolina, received the $50,000 Eddie White Servant Leadership
Award. This one-time award - the largest in Chick-fil-A’s history — is
named for our first scholarship recipient and given in honor of the 50th
anniversary of scholarship giving at Chick-fil-A.
We are inspired by this year’s scholarship recipients and honored to
support their aspirations to positively impact their communities. 2023 Chick-fil-A True Inspiration Scholar, Erube Arancibia
Celebrating Team Members EP chicta _ <a
Do you know the most special ingredient at Chick-fil-A? Team | ChickFilA_36 |
Members, of course! Every day - except Sunday - they help create great
experiences for Restaurant Guests, which is why we’re so pleased to do
something new to show appreciation for them.
In 2023, we launched Engage, events hosted by local Owner-
Operators that celebrate and show appreciation for their Restaurant
Team Members. In partnership with Chick-fil-A, Inc., Engage events
feature keynote speakers, giveaways, a Team Member innovation expo
experience, and an opportunity to give back. Together, Team Members Rachel
packed over 40,000 hygiene kits for Clean the World for distribution to Chick-fil-A Team Member
local communities following the events.
After one of the events, local Owner-Operator Carrie Ingram shared,
“Today was such a hit. Knocked it out of the park, Chick-fil-A. My
team feels so loved and energized. Thank you so, SO much for the
opportunity! Culture, celebration, camaraderie, competition... it was all
there.” | ChickFilA_37 |
“We’re better together” is one of Chick-fil-A’s
core values. Through teamwork and collaboration,
we do our best work. It also means that we have
an opportunity to be there for each other in tough
times, like when natural disaster or personal
tragedy impacts a member of the Chick-fil-A
community. Engage events, hosted by local Owner-Operators, help celebrate and
show appreciation for Restaurant Team Members
YF a |
The Chick-fil-A Together Fund gives us the
resources to help lift up and care for members of Giving the gift of time | ChickFilA_38 |
the Snicket’ SSE 2 pavers cell donate to How often have you wished for more hours in the day or another day in
the Chick-fil-A Together Fund* that confidentially the week? The gift of time is one of the most precious gifts we can give.
supports Team Members, Staff and Owner- Volunteering, or making time, to serve others is an important aspect of
Operators in their times of need with grants of up the Chick-fil-A culture. One of our core values is “We’re here to serve.”
: To support this aim, full-time Support Center Staff receive 40 Wellness
to $1,500. In 2023, 90 people received support Hours each year that can be used for volunteering, as well as other
from the Chick-fil-A Together Fund. wellness activities.
In 2023, our Team Chick-fil-A Staff volunteerism program: | ChickFilA_39 |
* The Chick-fil-A Together Fund is administered by the Emergency - Provided more than 16,100 hours of community service to nonprofit
Assistance Foundation, Inc. (EAF). Members of the Chick-fil-A Together partners
Fund’s Charitable Class are eligible to apply for a grant. + Served 60+ volunteer organizations across the United States
Organized 2,500+ volunteers at Team Chick-fil-A events
Secured $350,000+ of in-kind donations by Staff
rE + - Hosted 16 Staff-wide service opportunities
Inspiring the next generation + Curated unique give-back opportunities at Staff-wide events, like
It’s a challenge to get a job without experience and equally challenging our annual Staff Summit and Founder's Day celebration
to get experience without a job. Two programs at the Chick-fil-A
. . nie Our 2023 Volunteer of the Year, Stacey Ogletree, has been a dedicated
Support Center: Buffington are addressing this issue.
Team Chick-fil-A volunteer since starting at Chick-fil-A Supply in | ChickFilA_40 |
In 2023, our Team Chick-fil-A Staff volunteerism program: 2020 and has always been one of the first Staff to say yes to available
Three recent college graduates joined the 12-month Corporate opportunities. Stacey has served for two years as a mentor in the
Social Responsibility (CSR) Fellows program that integrates high-level Big Brothers Big Sisters® Beyond School Walls mentoring program
CSR experience with professional development. Fellows support and consistently volunteered her time through various Chick-fil-A-
initiatives benefiting nongovernmental organizations (NGOS) and sponsored initiatives, including Martin Luther King, Jr. Day of Service,
other community stakeholders, while learning from senior Chick- Hands On Atlanta Week, Beloved Benefit, TutorMate and many more.
fil-A leaders. Congratulations, Stacey, and thank you for generously sharing your time
Eight students from Hapeville Charter High School in Union City, with others. | ChickFilA_41 |
Georgia, completed an 8-week internship with Chick-fil-A’s In-House
Creative Agency to learn how marketing and creative design work
is done. Students explored careers in advertising and design to help
them understand possible future employment opportunities.
Goodwill
of North Georgia
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Emeryille Citizens Assistance Program $ 15,000.00
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Chick-fil-A Corporate Social Responsibility Fellows Chick-fil-A strives to have a positive influence throughout the
communities we serve
Connecting the dots | ChickFilA_42 |
The word “community” has little to do with geography and much to do
with feeling connected. At three Chick-fil-A Support Centers (Buffington
and Ponce in Georgia and Irvine in California), Staff create and lead
Community Groups to engage with and support those with similar
interests. For example:
Without Limits is a Community Group designed to help Staff who
may have a disability or who may be caring for a family member or
loved one with a disability. Members are welcome to join a cohort
with others who may be facing similar circumstances for support,
connection and collaboration.
Women in Business tailors its programming to help its members
reach their fullest leadership potential. The 2023 theme of “Renew”
focused on providing resources to help members reset and refocus
their time, talents and energy.
From the Black Employee Resource Group and Asian Business
Association to the Toastmasters Second Mile Speakers and Chick-fil-A Z | ChickFilA_43 |
Young Professionals and more, Staff have many opportunities to engage Members of Women in Business, a Chick-fil-A, Inc. Community Group,
in Community Groups at Chick-fil-A. engage in professional development and team-building activities | ChickFilA_44 |
Chick-fil-A aspires to be a place where we can all can thrive and belong.
The “Around Our Table” conversation series is designed to share deep
conversations and individual stories of connection and relationships
from local Owner-Operators, Team Members and Staff, honoring unique
perspectives and experiences and also highlighting how differences and
similarities strengthen Chick-fil-A.
In a recent “Around Our Table” episode, local Owner-Operators Kylie
Oberweather and David Chen shared how their experiences influenced
their personal growth and how they create inclusive environments in
their Restaurants. | ChickFilA_45 |
¢ Kylie Oberweather, local Owner-Operator of Chick-fil-A 135th and
69 Highway in Overland Park, Kansas, draws on her graduate degree
in marriage and family therapy to help her Team Members understand Winenentcahertiocelonmenonemion
how important a sense of belonging is to being human and how they of Chick-fil-A 135th and 69 Highway in
can help create that experience for Guests. Overland Park, Kansas
¢ David Chen, local Owner-Operator of two Chick-fil-A restaurants
in Tulsa, Oklahoma, spent much of his childhood in a wheelchair
preparing for or recuperating from one of three surgeries he had
after being born with Clubfoot. As a result of his experience sitting
on the sidelines watching friends play sports, David helps his Team
Members understand the importance of including others, making
sure people feel valued and cared for. | ChickFilA_46 |
“Around Our Table” and other training and development opportunities
help local Chick-fil-A local Owner-Operators, Team Members and Staff
broaden their perspectives and engage in open dialogue — ultimately
fostering inclusivity and a culture of belonging.
David Chen, local Owner-Operator of two
Chick-fil-A restaurants in Tulsa, Oklahoma
Helping young professionals | ChickFilA_47 |
succeed Our Heliclous food and the welcoming Team Members in
each Chick-fil-A restaurant set us apart. And so does our
Chick-fil-A leaders of the future can get a head start on their culture, which encourages every member of the Chick-fil-A
careers through two immersive programs: * F
The Talent Development Program is a 36-month experience community to create a greater sense of belonging, care
based at the Support Centers. Participants gain a broad about the “little things,” and have some fun while we work.
understanding of the Chick-fil-A business from field In 2023, Support Center Staff had even more opportunities
operations to supply chain to marketing. .
The 24- to 36-month Chick-fil-A Leadership Development a oe deer!) Understand Baines tall) ant business alc
Program is open to those with Chick-fil-A restaurant build relationships with local Owner-Operators. “As we
experience or who complete a six-month Restaurant continue to grow, it’s more crucial than ever than we focus | ChickFilA_48 |
bootcamp. Program participants oversee Restaurant grand on culture and understanding our Restaurant business,”
openings, serve as interim managers at company-owned ‘ . - -
Rochauraiisand summer suscial prolantent ihe fupmart said Cliff Robinson, Vice President and Chief People
Centers. Officer. As part of this commitment, new Staff undergo an | ChickFilA_49 |
. _ . . immersive two-week onboarding experience to launch their
Both programs help those just beginning their careers gain the : : ; '
experience and confidence they need to grow personally and Chick-fil-A careers, and tenured Chick-fil-A, Inc. Staff are
professionally, setting them up for long-term success. encouraged to serve as a Team Member in a locally owned
and operated Chick-fil-A restaurant at least once a year.
Happy 25th Anniversary, Kevin
For 25 years, Kevin Melancon has been a fixture at
Chick-fil-A Kaliste Saloom in Lafayette, Louisiana. As a
hospitality management Team Member, his favorite part of the
job is greeting Guests.
Kevin, who was born with Down Syndrome, joined his local
Chick-fil-A after completing high school. Owner-Operator John
Arton and his wife, Annette, knew Kevin and his family through
their local community and invited Kevin to interview to become
a Team Member. | ChickFilA_50 |
To celebrate Kevin’s milestone anniversary, John and his team
hosted a surprise celebration at the Restaurant full of family,
friends, past and present Team Members, and other area
Owner-Operators. Chick-fil-A, Inc. also donated to the Down
Syndrome Association of Acadiana, which sent two families,
ath =
including the Melancons, to the National Down Syndrome Team Member Kevin Melancon celebrated his 25th anniversary with a
Congress Annual Convention and funded scholarships for Chick-fil-A restaurant in Louisiana
students with Down Syndrome.
Louisiana State Senator Gerald Boudreaux recognized Kevin ii H
on behalf of the State Senate, which voted unanimously on a Well being matters
commendation, calling him a local treasure in Acadiana. We Well-being Week 2023 at the Chick-fil-A Support Center: Buffington
think so, too. Congratulations, Kevin! was a winner. With a host of activities designed with total well-being | ChickFilA_51 |
in mind - physical, mental, financial, relational and spiritual health -
Staff connected, engaged and learned more about healthy habits and
resources to support their overall well-being.
A favorite activity was the Mindful Triathlon of a 15-minute walk,
20-minute yoga session and 10-minute guided breathwork. Other
sessions included onsite health and vision screenings, financial health
workshops and early morning yoga on the rooftop deck.
Provide more than 3 million people with resources that support $5.48 million
economic mobility The amount of True Inspiration Awards® grants awarded to
community organizations in the U.S., Puerto Rico and Canada
, 2.9 milli lei ted
million people impacte 33,000
Student participants in Chick-fil-A Leader Academy™ programs
sponsored by local Owner-Operators in the 2023-2024 school
year
50 | ChickFilA_52 |
Scholarships the Folds of Honor Foundation will provide
to families of America’s fallen or disabled military and first
responders through Chick-fil-A’s $250,000 donation
Everyone can make a difference. That’s why, since 2015, the annual
Chick-fil-A True Inspiration Awards program has honored community
organizations making a positive local impact. In late 2023, Chick-fil-A,
Inc. celebrated the program’s 10th anniversary by awarding the most
funding ever to the largest number of nonprofit recipients for the 2024
True Inspiration Awards program, announced in January 2024. Chick-
fil-A, Inc. also celebrated the milestone by making surprise donations to | ChickFilA_53 |
the nine previous S. Truett Cathy honorees, the top annual award that 4 Chick FLA, ine
é % F 5200 Buffin;
honors our founder’s commitment to serving others. Atlanta, GAgaAs 0 o1946
a Date _ 11/28/22
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True Inspiration Awards by the numbers: oraero; Wheaton ago mta
+ $5.48 million in grants, ranging from $30,000 to $350,000, to Wy theuscanc datlars x COon00,
organizations making an impact Sere
51 nonprofit recipients, including three nonprofits in Canada and two For. Midwest Region
in Puerto Rico ay -
Nearly 640,000 votes cast by Chick-fil-A One® Members through the
Chick-fil-A® App to help select regional recipients
hue
“As we honor the 10th anniversary of the Chick-fil-A True Inspiration Z FEL | ii q oS
Awards program, we’re inspired and humbled by the work of the 2023 Chick-fil-A True Inspiration Awards grant recipients
incredible recipient organizations over the past decade,” said Brent
Fielder, Senior Director of Corporate Social Responsibility for Chick-fil-A, | ChickFilA_54 |
Inc. “We look forward to continuing to serve local communities in the
years ahead.”
Since the program’s beginning, more than $27 million in True Inspiration
Awards grants have been given to over 300 nonprofits across North
America, including Canada and Puerto Rico.
Celebrating Joy Meadows, 2024 S. Truett Cathy Honoree for the Chick-fil-... ©
Watch later
ALLIANCE
THE WARRIOR
ALLIANCE
. . ; ALLIANCE ALLIANCE
That’s why Chick-fil-A and our local Owner-Operators serve active
military members, veterans and their families to make sure they have a
oo J
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To help veterans and their families experiencing hardships, Chick- VF mex > JEWAREO
fil-A restaurants in Atlanta partnered with the Atlanta United soccer y =
items and donated $15,000 to Soldiers’ Angels. ag,
Dallas-area Owner-Operators partnered with Homeless Veterans
Those who serve our country deserve our ongoing respect and support. THE WARRIOR THE WARRIOT
place at the table: | ChickFilA_55 |
team and Soldiers’ Angels™ to distribute 75 pounds of essential food 2]
Services of Dallas on a food drive for a local homeless shelter.
Chick-fil-A, Inc. and local Owner-Operators also:
Donated $250,000 to the Folds of Honor Foundation to provide 50
life-changing scholarships to families of America’s fallen or disabled
military and first responders.
Provided 5,000 meals to the West Point Association of Graduates for
their annual Thayer Walk event and provided 600 Be Our Guest cards
to the West Point Cadet Finance Club.
Fed 5,000 U.S. Naval Academy midshipmen in Annapolis, Maryland.
Sponsored lunch for U.S. Marines completing the Quantico 12K in
Virginia.
Provided meals for participants in the Feed a Vet 5K in Woodbridge, rs {IOR * THE
Virginia. After the event, participants packed meals and winter ni
survival kits for homeless D.C.-area veterans and prepared 2,500
holiday cards for deployed service members.
ALLI/ | ChickFilA_56 |
Chick-fil-A, Inc. and Chick-fil-A restaurants are honored to serve
active military members, veterans and their families
Chick-fil-A, Inc. and Chick-fil-A RedBird celebrated the opening of
the 3,000th Chick-fil-A restaurant by giving back to the community in
a variety of ways
What do you think a leader looks like? In many Chick-fil-A
communities, some of the youngest people are making the
greatest difference. Chick-fil-A Leader Academy™, now in its
10th year, introduces high school students to leadership skills
that will serve them for a lifetime.
Local Chick-fil-A Owner-Operators sponsor Chick-fil-A
Leader Academy in area high schools, in partnership with in-
school facilitators - often teachers - to help students make
an immediate impact in their communities through service
projects.
+ In just 10 years, Chick-fil-A Leader Academy has awarded
more than $1 million in microgrants to support service
projects. | ChickFilA_57 |
Approximately 228,000 students have participated in
programs in 2,300 schools across 45 U.S. states, sponsored
by more than 1,100 Chick-fil-A local Owner-Operators.
Student participants have collectively completed more
than 3.1 million hours of community service.
Stacie Anderson, local Owner-Operator of Chick-fil-A Colonial
Heights in Colonial Heights, Virginia, sees Chick-fil-A Leader
Academy as an integral part of her Restaurant’s mission “To
become the business our community cannot live without.” She
is committed to “raising up” the next generation of community
leaders. wy oY 4
ce a fs ”
Through Chick-fil-A Leader Academy, students make “impact through
action” in local communities
Atlanta is our hometown, and just as our local Owner- 4
Operators support their communities, so does Chick-fil-A, ATLANTA AY,
Inc. In 2023, we are proud to have committed to the following
Atlanta-area organizations: BANK BOYS §. GIRLS CLUBS CITYor REFUGE | ChickFilA_58 |
- Atlanta Community Food Bank — $1.5 million
Boys and Girls Clubs of Metro Atlanta — $1 million lan
City of Refuge — $4.5 million CA A
Clark Atlanta University — $1 million L Westside
University of Georgia — $1.5 million CLARK ATLANTA UNIVERSITY OF Future Fund
Westside Future Fund — $5 million UNIVERSITY GEORGIA
Ez
Chick-fil-A Kendall partners with the WOW Center in Miami,
Florida | ChickFilA_59 |
Over the years, many talented, motivated people probably
thought, “If only someone believed in me.” At Chick-fil-A, Inc.,
we do, and we’re proving it with our Chick-fil-A Community
Scholars program. Thirteen scholarships of $25,000 were
awarded to community service-minded leaders not employed
by Chick-fil-A, Inc. or a Chick-fil-A restaurant. Among these
are Angelina Xu, a student at Massachusetts Institute of
Technology, who developed a passion for computer science
and research after losing a family member to cancer. Today,
she is delving into computer science research, understanding
the intersections between pharmaceutical drug development
and financing. You go, Angelina. We're cheering for you! Chick-fil-A, Inc. announced its first Chick-fil-A Community Scholars in 2023 | ChickFilA_60 |
Nonprofits make a huge difference caring for others in their
communities. But who cares for the nonprofits? One of the
ways Chick-fil-A serves is by hosting the annual Chick-fil-A
Impact Accelerator conference and cohort program for
nonprofits across the U.S., Canada and Puerto Rico.
Every spring, more than 100 organizations join us in Atlanta
or virtually for the conference, which features a full day
of speakers, workshops and training to help leaders more
effectively fulfill their various missions. Those who attend the
conference are invited to apply to participate in a subsequent,
10-month cohort program. | ChickFilA_61 |
“Chick-fil-A connected us to experts, mentors and other
social entrepreneurs. They walked alongside us to provide
information and opportunities that would keep us going,
especially during the really tough times,” said Tara Pagliarini,
executive director, Family Promise of Brevard in Brevard
County, Florida, and one of the 2023 Chick-fil-A Impact
Accelerator cohort program graduates. “They cared about our
community and the people in our community.”
The Chick-fil-A Impact Accelerator conference helps nonprofits sustain their
Through these and other programs, Chick-fil-A is invested purpose and scale their impact
in the positive long-term impact of nonprofits and their
contributions to the empowerment of local communities.
JA (Junior Achievement) BizTown simulated learning
environments introduce young people to the world of business
by running local companies for a day. In 2023, Chick-fil-A
opened mini-Restaurant storefronts in JA BizTowns in Tampa
Bay, Florida and Tulsa, Oklahoma. | ChickFilA_62 |
“JA teaches an entrepreneur mindset and the financial literacy
to help young people both personally and in business,” said
Laurie Harris, local Owner-Operator of Chick-fil-A Tyrone
Blvd. in St. Petersburg, Florida. “This is about giving back to
our communities and helping students have a better life and a
better handle on what's coming as an adult.”
While she said she had a good time, 5th grader Aanya said she
planned to tell her parents that she appreciates how hard
they work to earn money after serving as CEO of a Chick-fil-A
restaurant for the day at JA BizTown of Tampa Bay.
Justin Kranitz, local Owner-Operator of Chick-fil-A Bartow in
Bartow, Florida, agrees. “Experiencing something like Junior
Achievement, JA BizTown and JA Finance Park really sparks
students’ imaginations. They get to explore different roles
within a simulated Chick-fil-A restaurant, like running the | ChickFilA_63 |
business as the Owner-Operator and serving their peers from ‘
the front counter.” Chick-fil-A, Inc. and Chick-fil-A restaurants partner with Junior Achievement
to teach students entrepreneurship, financial literacy and other skills
How to operate a local Restaurant isn’t the only learning at JA
BizTown locations. Students at St. Charles Borromeo Catholic
School in Destrehan, Louisiana, made a terrific Chick-fil-A
‘radio commercial.” To thank them, a Chick-fil-A Cow
surprised them in their classroom with cookies and Chick-
fil-A swag items. And the annual JA USA Social Innovation
Challenge empowers high school students to unleash
their creativity and present innovative ideas to uplift their
communities.
“With Chick-fil-A as a partner, we are able to create a well-
rounded approach to provide opportunities for students to
succeed in the future economy,” said Caleb Schillace, Vice
President of Operations and Volunteer Engagement, Junior
Achievement of Tampa Bay. | ChickFilA_64 |
Provide 200 million meals to our communities 7 million
Meals created using donations from the Chick-fil-A Shared Table®
e, 91.5 million meals provided program
$1 million
Collectively donated to Feeding America, Second Harvest and seven
local Chick-fil-A Shared Table partners specifically to celebrate the
launch of our “Extra Helpings” cookbook
14,000
Meals provided to residents and relief workers in Mississippi following
devastating tornadoes
Since 2012, Chick-fil-A restaurants and our nonprofit partners have
helped create more than 25 million meals for their neighbors from
excess food donated through our Chick-fil-A Shared Table@ program.
With 49 million Americans — including 13 million children — facing
food insecurity1 and 80 million tons2 of food wasted each year, | ChickFilA_65 |
local Chick-fil-A Owner-Operators and their Team Members work
with local community partners to feed our neighbors in need. These
soup kitchens, shelters and other nonprofits turn good, extra Chick-
fil-A food items into creative and delicious dishes like chicken and
dumplings, chicken parmesan, fruit smoothies, breakfast casseroles
and much more.
More than 2,000 Chick-fil-A restaurants participate in the Chick-
fil-A Shared Table program, with 100% program registration from
Restaurants in Puerto Rico and in Canada
To celebrate the impact of the program, Chick-fil-A released “Extra
Helpings,” its first, free Chick-fil-A Shared Table digital cookbook, and
donated $1 million to organizations addressing food insecurity and
hunger across the U.S. and Canada. Feeding America and Canada’s
Second Harvest each received $150,000 and seven Chick-fil-A Shared
Table partners each received $100,000. These include:
The Children’s Home - Catonsville, Maryland | ChickFilA_66 |
Community Harvest, a program of Akron-Canton Regional
Foodbank- North Canton, Ohio
Grace Place Ministries - Monroe, Louisiana
Knox Area Rescue Ministries - Knoxville, Tennessee
Waste Not Want Not - Orange Park, Florida
COMEA Shelter - Cheyenne, Wyoming
Yonge Street Mission - Toronto, Canada
In addition to featuring recipes developed by nonprofit partners using
Chick-fil-A menu items, “Extra Helpings” also shares stories of some
of the amazing people who care for those in need with kindness,
compassion and creativity. “Extra Helpings,” Chick-fil-A Shared Table digital cookbook
1https:/www.feedingamerica.org/hunger-in-america
2 https://www.feedingamerica.org /our-work/reduce-food-waste
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It’s “the little things” we remember. A stranger offering us their seat.
Someone giving up a parking space. A Chick-fil-A meal when we least
expect it. | ChickFilA_67 |
When disaster strikes, we can quickly deploy one of three Chick-fil-A
Mobile Kitchens. In March 2023, one headed to Mississippi following
tornadoes that left virtually nothing standing in Rolling Fork and Amory.
Although our nearest Restaurant was more than an hour away, Chick-fil-A, uston Foo
Inc. and local Owner-Operators fed residents and relief workers more
than 14,000 meals. After Hurricane Idalia, Chick-fil-A supported impacted
communities by providing nearly 2,400 meals in partnership with local
Owners-Operator Michael Sexton of Chick-fil-A Lake City in Florida.
Later in the year, when wildfires ravaged Maui, Hawaii, local Owner- » = ASTROS COMMUNITY
Operator Sean Whaley led efforts to feed first responders and community
members in need, and Chick-fil-A, Inc. came alongside him to match his
donations.
But that’s not all. New York City’s Robin Hood Foundation, which helps | ChickFilA_68 |
to address problems caused by poverty, received 500 chocolate chip
cookies. We served nearly 1,000 meals during events hosted by Atlanta’s
The Warrior Alliance that helps veterans return to civilian life. And children
of those serving in the special forces in Tampa, Florida, were treated to a
holiday party featuring Chick-fil-A food. In total, Chick-fil-A, Inc. donated
more than 52,200 meals to organizations throughout the year.
Guests often are invited to join us in supporting these efforts by donating
through the Chick-fil-A® App to the American Red Cross, Feeding America
or other nonprofits. To supplement these efforts, Chick-fil-A, Inc.
donated a collective $1 million to the American Red Cross, Team Rubicon®
and Convoy of Hope® to further help those in need.
Chick-fil-A engages in disaster relief efforts to care for communities
Houston Astros
For our Guests who order deluxe sandwiches, the lettuce and tomato | ChickFilA_69 |
are important. And for Restaurant Team Members, decreasing complexity
and increasing capacity in the kitchen is also important. That’s why we
recently moved to pre-sliced tomatoes in many of our Restaurants. The
outside experts on our Produce Safety Advisory Council confirm that this
is a best practice for ensuring quality and protecting the health and well-
being of our Restaurant Guests and Team Members. Our tomato suppliers
also contribute to our goal to divert 25 million pounds of food waste
from landfills by sending inedible tomato scraps to local animal feed or
compost programs.
Imagine your family’s regular grocery shopping trips. Now imagine what it
takes to purchase, package and deliver similar food and supplies to more
than 3,000 Restaurants. That’s the job of Chick-fil-A Supply®, a subsidiary
of Chick-fil-A, Inc. | ChickFilA_70 |
Five more are expected to be operational by 2025. As we build this
network, we are incorporating energy-efficiency features, like cool roofs
on trailers to help keep food at the right temperature. While trailers are
loaded, they’re plugged into the local power grid to help reduce diesel
As our company has grown, so has our network of distribution centers fuel emissions. The latest technology, like robotics, is incorporated to
that supply each Chick-fil-A restaurant. Chick-fil-A Supply now has six help Chick-fil-A Supply operate most effectively and efficiently.
distribution centers:
Cartersville, Georgia
Cleveland, Ohio
Kansas City, Kansas
Mebane, North Carolina
Nashville, Tennessee
St. Louis, Missouri | ChickFilA_71 |
Keeping this incredible infrastructure running smoothly wouldn’t
be possible without a strong culture that strives to recognize the
contributions of each member of the Chick-fil-A community. For
example, during our annual Distribution Appreciation Week, local Owner-
Operators and Support Center Staff express gratitude to drivers and
warehouse Team Members. We also work with multiple distribution
partners and annually honor their drivers who provide exceptional service.
In 2023, we celebrated five outstanding drivers:
Kevin Melgar Alvarez, Food Authority, Jessup, Maryland
Timothy Engelke, QCD, Salt Lake City
Richard Harris, McLane Foodservice, Riverside, California
Ed Free, Martin Brower, Baton Rouge, Louisiana
Pat Davis, A Better Way Ministries, Senoia, Georgia | ChickFilA_72 |
Nearly 40 years ago, in 1985, Chick-fil-A forged a lasting
partnership with ingredient supplier Griffith Foods. A
family-owned business, like Chick-fil-A, Inc., Griffith
Foods is working toward building more sustainable food
systems. The company’s sustainable sourcing program
helps positively impact people and the planet by working
to strengthen environmental farming practices that could
help improve the livelihoods of 25,000 small-scale farmers
and families by 2030. These are among the many reasons
Chick-fil-A is proud to source its biscuit mix from Griffith
Foods.
Brian Griffith, owner and executive chairman, says, “If you
look at our history, being a vehicle for the greater good
has been the ethos of this company.” Thank you, Griffith
Foods. It’s great to work with like-minded companies.
Today, our partnership with Thrive Farmers in Guatemala, Costa Rica
and Brazil has helped to significantly increase the earning potential of
coffee farmers in these coffee-growing regions. | ChickFilA_73 |
Thrive Farmers looks at coffee growing in a whole new way.
Traditionally, farming families plant, nurture and hand-pick coffee
beans, and then sell them to middlemen who mill, dry, export
and receive a sizable percentage of the profits. In Thrive Farmers’
revenue-sharing model, farmers partner with the THRIVE Farmers
platform to perform these tasks. They literally keep the fruits (yes,
coffee is a fruit!) of their labors and increase their earning potential.
With the ability to earn a better income, more farmers also can afford
to make long-term investments in their farm and communities.
In the last five crop years alone, Chick-fil-A’s partnership with Thrive
Farmers has given 1,050 coffee farming families an extra $9.7 million
in profits they would not have received under the traditional business
model. | ChickFilA_74 |
“Chick-fil-A’s Corporate Purpose of having a positive influence on all
who come in contact with the organization is perfectly aligned with
our vision to empower our farmers to create better, more meaningful
livelihoods for themselves and to strengthen and empower their own
communities,” said Kenneth Lander, Thrive Farmers Chief Impact
Officer. “Working together, we’re delivering about a three times
net income increase to our partnering farmers for volume served in
Chick-fil-A restaurants.”
Thanks to this unique partnership, our Chick-fil-A Guests can enjoy a
delicious cup of coffee knowing they are helping to improve the lives
of the hard-working farming families.
A message from our CEO 2023 Highlights About Chick-fil-A
Caring for people
Caring for our communities Caring for others through our food
Caring for our planet
Acting as good stewards of the planet we share
2025 Goal
Divert 25 million pounds of Restaurant food waste from landfills | ChickFilA_75 |
94% complete, approximately 23.6 million pounds diverted
Wasting less to best serve
Around the world, food waste continues to be a major issue. In fact,
the United Nations estimates that one-third of all food grown is never
eaten’.
At Chick-fil-A restaurants, Team Members take a “cook less, more
often” approach so there are fewer leftovers at the end of the day.
When local Owner-Operators do have surplus food remaining, more
than 2,000 of them donate it to area nonprofits that feed people
in need in our communities through our Chick-fil-A Shared Table®
program. And for any food scraps or waste that cannot be donated —
like the tops of strawberries, used cooking oil or even the wraps for
our Chick-fil-A® Cool Wrap® — recycling and composting can make a
big difference.
ia a
The Compostable Manufacturing
ies a
7 { 4 Sens
oe * fu ee SS
Alliance 2023 Summit was held at Chick-fil-A Support Center: Buffington in Atlanta.
2023 highlights | ChickFilA_76 |
5.1 million
Plastic bottles converted into uniform shirts for Chick-fil-A restaurant
Team Members
626,000+
Gallons of used cooking oil converted into renewable biodiesel fuel
350,000+
Students expected to participate in the National Park Foundation’s
Open OutDoors for Kids program during the 2023-2024 academic year
Composting efforts can help reduce food waste in participating
Restaurants
Chick-fil-A, Inc. is passionate about
expanding the available composting
infrastructure. To bring experts in
composting, packaging and hauling
together, we hosted the Compostable
Manufacturing Alliance 2023 Summit
in Atlanta, where industry leaders
learned more about the challenges and
opportunities around composting and
dug into solutions.
|
ransforming |, sed Cooking
> Oil-into:Renewa | ChickFilA_77 |
Today, more than 1,680 Chick-fil-A restaurants partner with DAR_
PRO Solutions to recycle used cooking oil into renewable diesel
fuel. In 2023, this totaled more than 626,000 gallons. And, as
more towns and cities develop the infrastructure for community-
wide composting, local Chick-fil-A Owner-Operators are actively
composting food scraps. In Phoenix, Chick-fil-A’s local composting
partner — R. City - operates a farm where they grow organic
vegetables. “It’s really cool to see the compost go from food waste
to actually growing new food,” said Stefan Bringas, local Owner-
Operator of Chick-fil-A Surprise Marketplace in Arizona.
Celebrating nonprofits that care
for our planet
As part of the Chick-fil-A True Inspiration Awards® grant program,
four nonprofits were honored in the “Caring for our planet”
category for their demonstrated commitment to sustainability and
environmental stewardship. | ChickFilA_78 |
In Draper, Utah, Loveland Living Planet Aquarium is dedicated to
providing unique, free and experiential learning opportunities to
Utah Public and Charter Schools through school outreach, field trips
and teacher professional development opportunities. The nonprofit
received a $75,000 grant to alleviate costs associated with the
development and printing of teacher and trip resources, staff training
and other physical materials necessary for their various education
programs.
Making the most of what we have
Most people know that plastic bottles are recyclable, but did you
know that 34.6 million of them have been turned into uniform shirts
for Chick-fil-A restaurant Team Members since 2017? It takes 19
plastic bottles - to make a red Chick-fil-A polo shirt and just nine
bottles for a lighter weight, blue-and-white-striped shirt, which are
provided by OOBE®, our uniform supplier.
This commitment to recycling, or converting waste into usable
materials, is evident across Chick-fil-A. | ChickFilA_79 |
: Staff at the Chick-fil-A Support Center: Buffington in Atlanta can
recycle glass, textiles and foam at the new Campus Recycling
Center.
During this year’s Hard-to-Recycle Corporate Challenge at
Support Center: Buffington, 3,476 pounds of materials like paint,
outdated technology, and even left-over Halloween pumpkins
were collected for recycling and composting.
Chick-fil-A was the first quick-service restaurant chain to join the
Association of Plastic Recyclers Recycling Demand Champions
program to help drive demand for post-consumer recycled
plastic.
We also are a co-founding member of the Poly Coated
Paper Alliance focused on improving the recovery, recycling
infrastructure and end market acceptance for this food-
packaging material.
We work with The Recycling Partnership, which helps underserved
communities access recycling.
Air travel the responsible way
Chick-fil-A participates in the sustainable | ChickFilA_80 |
aviation fuel (SAF) program with Delta Air Lines,
our preferred corporate air travel partner. Our
investment in SAF helps reduce emissions from
Support Center Staff travel on Delta operated
flights. SAF reduces the lifecycle carbon emissions
of aviation fuel by up to 80%, as compared to
traditional jet fuel.
Expanding our solar-powered
microgrid pilot
Building on the positive momentum from our first solar-powered
microgrid system in California, Chick-fil-A expanded the pilot
program to a second Restaurant in 2023. In addition to reducing
energy costs, the microgrid systems store power to keep Restaurants
open during outages like those caused by storms, wind and wildfires.
Local Owner-Operator Chris Medford of Chick-fil-A Mendocino
Avenue in Santa Rosa, California, appreciates that the system helps
him be a good steward of the environment and, at the same time, less
vulnerable to power shutoffs or outages.
Protecting the places we cherish | ChickFilA_81 |
From the Blue Ridge Parkway to Yosemite National Park’s Giant
Sequoias, America’s national parks are a treasure. And protecting
them for present and future generations is the job of the National
Park Foundation (NPF). Through Open OutDoors for Kids, NPF
introduces students to national parks through field trips, classroom
engagements and educational activities. To ignite a passion in the
outdoors and the environment with future leaders, Chick-fil-A, Inc.
invested $250,000 to help connect 350,000+ students to national
park experiences.
The National Park Foundation’s Open OutDoors for Kids program
introduces to students to national parks
bid Fuel
'
For many Restaurants located where composting resources aren't | ChickFilA_82 |
as readily available, the ORCA™ digester can serve as an innovative
solution. This unique technology breaks down food waste into a liquid
that is safe for municipal wastewater treatment plants. “We work
hard to be efficient with the food we have, but when it comes to food
scraps or the occasional bun that is dropped on the floor, the ORCA
digester is the perfect solution in our more rural area that doesn’t yet
have municipal composting,” said Drew Allen, local Owner-Operator
of Chick-fil-A Brenham in Texas. “As a 7th generation Texan, | try to
be mindful of the future and do my part. The ORCA helps us do so.”
Combined, these efforts across Chick-fil-A help bring us closer to
achieving our goal of diverting 25 million pounds of Restaurant food
waste to landfill by 2025. Since 2020, we have diverted approximately
23.6 million pounds and will continue to emphasize this priority in our
Restaurant communities.
3 https://www.fao.org/food-loss-and-food-waste/flw-data | ChickFilA_83 |
The Chick-fil-A Green Team at Chick-fil-A, Inc. helps Support Center
Staff and others continue to embrace a more sustainable mindset
Green Team:
reating AM
Sustainable
Workplace
Watch on YouTube
Leading the (green) way
The Chick-fil-A Green Team, made up of more than 200 Support
Center Staff volunteers who are passionate about protecting our
environment, offers leadership and insights across our business,
helping us continue to embrace a more sustainable mindset. | ChickFilA_84 |
The Team was especially active during Earth Month in April, when they:
+ Hosted a lunch for Staff with the founder of Live Thrive’s Center
for Hard to Recycle Materials (CHaRM).
Treated colleagues to Live Thrive’s CHaRM Kids’ Day at their
new Decatur, Georgia location where Joe Engert, local Owner-
Operator of Chick-fil-A Downtown Decatur, Georgia, shared Be
Our Guest offer cards that could be redeemed at participating
Restaurants for a free Chick-fil-A® Chicken Sandwich or Milkshake.
In addition, our Bee Downtown partners offered bee education
and honey tastings for all attendees.
Organized an Earth Month tour of the local Compost Now facility,
which offers composting programs for homes, businesses, events
and entire communities.
Wrapped up the month’s festivities with Bee Downtown by offering
Staff the chance to make a reusable beeswax wrap. | ChickFilA_85 |
Outside of Earth Month, the Chick-fil-A Green Team helped organize
volunteers to pick up 14 bags of trash during the Keep South Fulton
Beautiful event and encouraged participation in National Bike to Work
Day in May. They also removed invasive species in Grove Park Atlanta
neighborhoods during a Trees Atlanta celebration in September
and hosted honey-tasting events in partnership with Atlanta’s Bee
Downtown. Additionally, hundreds of colleagues answered their call to
help reduce waste by bringing reusable cutlery from home to use for
lunch.
Pursuing the Chick-fil-A restaurant
of the future | ChickFilA_86 |
At Chick-fil-A, one of our core values is to “pursue what’s next,” which
challenges us to continually reimagine what Chick-fil-A Restaurants can
look like moving forward and how environmental stewardship can play an
essential role. Ultimately, this pioneering mindset led us to partner with
the Southface Institute to help us incorporate sustainable design and
operating principles and cutting-edge technology into our new Restaurant
prototypes.
With this in mind:
+ New Chick-fil-A Restaurants will be built to specialized design
standards that create high-performing and more environmentally
responsible buildings, incorporating innovative technologies.
New and existing Restaurants can follow operations and maintenance
standards that consider their environmental and social impact,
including working collaboratively to help improve local communities. | ChickFilA_87 |
Some of the considerations include improving materials and approaches in
the construction process; facilitating the responsible use of energy, water
and other resources; increasing the availability of electric vehicle parking
stations and more.
This forward-looking, thoughtful and holistic approach will help advance
existing efforts to reduce our environmental impact and have an even
more positive impact on communities.
Treasures from ‘trash’
Every item has a lifecycle, and then another. When we replaced 1,200
individual waste baskets at the Chick-fil-A Support Center: Buffington
with centralized sorting stations for compost, recycling and trash, | ChickFilA_88 |
we worked with well-known Atlanta artist William Massey to create a
stunning art installation on campus to depict our reduced-waste-to-
landfill journey. Later, when we updated the building’s atrium lobby,
replacing metal handrails on the spiral staircase with glass, Mr. Massey
again put his talents to tremendous use. Today, those metal handrails
are a beautiful sculpture that graces a tranquil area of our campus we
call “Truett’s Hill,” after our founder Truett Cathy’s fondness for the
outdoor spot.
Local Atlanta artist William Massey has created multiple art
installations for the Chick-fil-A Support Center: Buffington campus.
Caring for our planet
ommunities | ChickFilA_89 |
” — Groups of individuals who share a commonality through geography or association with an organization within the United
states sal Canada. These organizations are third-party partners that may include homeless shelters, senior centers, soup kitchens,
churches, other nonprofits, food banks, schools, hospitals, youth programs and other community-based programs and nonprofits.
omirr
- Food donated and intended for human consumption, food donated and intended for animal consumption, food waste that is
processed | in an aerobic digester or food waste that is repurposed for industrial uses, such as rendering, conversion to biofuels.
“Educ ities” - Opportunities that aim to enable individuals to acquire knowledge and certain skills, and to cultivate certain
capacities, which may include scholarships, tuition assistance, other education assistance and professional development.
” — the ability of an individual to improve their economic situation. | ChickFilA_90 |
- Edible and inedible food from a Chick-fil-A restaurant’s operations that is ultimately not consumed and taken to the landfill.
Editste orord waoke includes food that is cooked or prepared that is intended for human consumption. Inedible food waste includes food
scraps discarded by Guests and Team Members who prepare food in the kitchen.
I” - A portion of food to satisfy an appetite. Donated meals may be measured in pounds of food donated, meal size or dollar
equivalents based on the organization supported, which follow the conversion to number of meals below:
Weight (Ibs.): 1.1 lbs. of food = 1 meal
Meal size: 1 entrée = 1 meal (Note: an entrée may also include a side, beverage or a dessert, which will be considered to be one meal, as
one entrée is included)
Dollar value ($): $1 = 10 meals at national level and $1 = 4 meals at local level
- Local franchised Owner-Operator of a Chick-fil-A restaurant. | ChickFilA_91 |
e” — Individuals living in the U.S. and Canada in communities with access to resources that support economic mobility or have
participated i in a skills-for-life program, which includes Junior Achievement (JA), True Inspiration Awards (TIA) and Chick-fil-A Leader
Academy. The Leader Academy estimates the number of participants by applying a 30 participants per class average. JA is measured by the
total number of people participating in the entire program. TIA is measured by the number of people identified by the grantees’ approved
applications. Chick-fil-A relies on these third-party partners to provide the number of participants to measure the key performance
indicator.
” — When an individual receives support or assistance from Chick-fil-A or a third-party partner. Support or assistance in relation
to our goals can include:
Funding in dollars to support educational opportunities | ChickFilA_92 |
Funding in dollars for meals or donated meals
Funding in dollars to support skills-for-life programs
Funding in dollars to support access to resources that encourage economic mobility
s” — Includes programs or supplies that address essential human needs, such as access to food and shelter, or offer skills for life
fratniag, such as literacy, leadership and job training, which can help individuals secure and retain jobs and thrive in the workforce.
for | - Skills relevant for securing, retaining and thriving in work and professional development, which includes literacy, leadership
skills and job training programs.
” — Part-time and/or full-time Chick-fil-A, Inc. employees.
- Chick-fil-A, Inc. corporate office locations that provide support for Chick-fil-A restaurants.
- Chick-fil-A restaurant employees. | ChickFilA_93 |
?
7S
RLD
R WO
INABILITY REPORT
a
€
* Lu
ty °
INTRODUCTION
A Letter From Our
Chairman and CEO
About This Report
Who We Are
Our Values
Materiality
Impact Overview
Highlights
Awards
Brand Purpose Goals
2023 SUSTAINABILITY REPORT
Oo ON DOD oO KR W
13
CHAPTER 1
FOOD & ANIMALS
Highlights
Supply Chain Priorities
Supply Chain Oversight
Food with Integrity
Food Safety Overview
and Oversight
Meat & Dairy Supply Chain
Meat & Dairy Standards
Produce Supply Chain
Our Real Suppliers
Our Real Ingredients
The Future of Farming
15
16
17
19
20
21.
22
25
26
27
28
CHAPTER 2
PEOPLE
Highlights
Benefits Overview
Employee Promotions
and Turnover
Developing and
Training Talent
Inclusive Culture
Employee Resource Groups
Giving
Fundraisers and Donations
Overview
Cultivate Foundation
Governance
Stakeholder Engagement
30
31
32
33
34
38
39
40
41
42
43
CHAPTER 3
ENVIRONMENT
Highlights
Environmental Goals
Climate
Emissions
Sustainable Design
and Development | Chipotle_0 |
Scope 3 Emissions
Regenerative Agriculture
Real Foodprint
Water
Waste
Materials
Forward Looking
Statements
Appendix
45
46
47
48
49
50
51
52
53
54
55
56
57
HIGHLIGHTS
ENVIRONMENT
100% of our new restaurant
openings participated in our food
donation “Harvest Program”
° _
51% of our electricity was purchased
from renewable sources?
13% reduction in our direct
greenhouse gas emissions
2023 SUSTAINABILITY REPORT
2 Includes on-site solar generation and a mix of renewable energy certificates. - PAGE TI |
Se , -
:
ep
ann,
AMERICAN OPPORTUNITY INDEX
BLOOMBERG
Gender Equality Index
ENVIRONMENT
FAST CASUAL
Excellence in Food Safety
FORBES
Best Brands for Social Impact
PEOPLE
FORTUNE
America’s Most Innovative Companies
FORTUNE :
World’s Most Admired Companies
HUMAN RIGHTS CAMPAIGN
Corporate Equality Index, Equality 100 Pe
INVESTOR’S BUSINESS DAILY
100 Best ESG Companies
FOOD & ANIMALS
LATINO LEADERS
Best Company for Latinos to Work For | Chipotle_1 |
NEWSWEEK
Excellence 1000 Index
TIME
100 Most Influential Companies
INTRODUCTION
2023 SUSTAINABILITY REPORT PAGE 12
BRAND
PURPOSE GOALS
This is the third year that we have tied a portion of executive compensation to drive our
Brand Purpose goals.
ENVIRONMENT
prove the retention rate of our
jiverse employee workforce relative
The objectives, which are categorized by Food & Animals, People, and the Environment, “to those who are non-diverse?
hold our executive leadership team responsible to make business decisions that Cultivate
a Better World. Achieved 1.35% greater retention
rate of diverse employees over
PEOPLE
Our executive officers’ overall annual bonus payouts can be increased or decreased by 15% | Chipotle_2 |
(i.e., 5% for each goal) based on achievement of the three Brand Purpose goals. non-diverse employees
(7)
2024 BRAND PURPOSE GOALS FOOD =
Purchase 37.5 million pounds of =
PEOPLE locally grown ingredients‘ =
Improve the retention rate of our diverse employee workforce Purchased 40 million pounds oe)
relative to those who are non-diverse® of locally grown ing Sui =
Wallen
FOOD
Purchase 42 million pounds of locally grown ingredients‘
> ENVIRONMENT
ENVIRONMENT ie Establish composting resources at z
Reduce Scope 1 and 2 greenhouse gas (GHG) emissions by at least > ” 235 restaurants =
15% compared to 2019 baseline year > Established composting services =
--..... r=)
> at 265 restaurant locations °
—
=
3 Includes United States based Restaurant Service Center (RSC) and Field Operations (Field leaders and above) employees.
4 Food sourced from within 350 miles of a distribution center is defined as local.
2023 SUSTAINABILITY REPORT PAGE 13
FOOD &
ANIMALS
=_
é_
a J
"
INTRODUCTION
), | Chipotle_3 |
2023 SUSTAINABILITY REPORT PAGE 14
HIGHLIGHTS ——————e
FOOD &
f
,
ANIMALS :
a
>
oe oe ja
qs ee ~ tog ily
. as a orn.
___ tS)
= toe ee
— — = —— <7
= Partnered with our Continued to support 100% of our beef and
' growers to convert over local farmers with chicken suppliers met our No
304 acres of conventional purchases of over Antibiotics Ever standard and
farmland to organic 40 million pounds 100% of our pork suppliers P-
farmland via transitional of produce? met our no Sub-Therapeautic |
growing methods Antibiotics Ever standard
=
2
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o
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= f=
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5 Food sourced from within 350 miles of a distribution center is defined as local. PAGE 15
2023 SUSTAINABILITY REPORT
FOOD & ANIMALS
SUPPLY
CHAIN
PRIORITIES
FOOD WITH INTEGRITY . | €
Since the first Chipotle opened in 1993, we’ve served | Chipotle_4 |
fresh, wholesome ingredients prepared using classic |
cooking techniques. It has always been a top priority 1
to ensure our food is safe, delicious, and made from
responsibly sourced ingredients.
ENVIRONMENT
-
PEOPLE
FOOD SAFETY
We work to ensure all the food Chipotle serves is safe, 7 "
wholesome, and delicious.
QUALITY
We assure the quality of our food across a significant
number of metrics including animal welfare, environmental
considerations, and taste. We also measure the quality
against the standards we set for our dairy, and meats from
animals raised responsibly (our Food with Integrity guidelines).
EFFICIENCY
Our approach to efficiency is founded on establishing
long-term relationships with our suppliers. We work to
help them meet our exact sustainability and quality
standards while setting equitable prices.
INTRODUCTION
2023 SUSTAINABILITY REPORT | i = : PAGE 16
FOOD & ANIMALS
SUPPLY CHAIN
_
=
Lid
OVERSIGHT :
=
©
—; | Chipotle_5 |
Chipotle is committed to sourcing ingredients that are grown, In addition to compliance with the Supplier Code of oa
raised, and harvested with respect for people, animals, and Conduct, suppliers must meet and certify specific Lu
the land. We work to create and celebrate integrity in all standards we set for the products we buy.® Suppliers are
aspects of our business, including how workers are valued, subject to inspections—announced and unannounced, by
the approach farmers use to grow crops, how animals us and third parties—to verify compliance with our supplier
are treated, and the impact our operations have on the standards. Our Supply Chain team has oversight of our Mi
environment. sourcing standards under the direction of our executive 5
officers. nd
Chipotle strives to grow and earn profits ethically by a
balancing social, environmental, and financial commitments to Maintaining high levels of quality and safety in our | Chipotle_6 |
shareholders, customers, employees, and the public. We seek restaurants partly depends on acquiring high quality,
out suppliers who share and champion our core values, and fresh ingredients and other necessary supplies that meet
act with honesty and integrity. our specifications from reliable suppliers. The 23 regional "
distribution centers we work with in the United Sates =<
We require our food, beverage, paper, and packaging and Canada purchase from various suppliers we carefully =
suppliers to comply with the Supplier Code of Conduct, select based on quality, price, availability, and the suppliers’ ma
which requires compliance with applicable laws and prohibits adherence to our mission. We’ve also sought to increase, 3
forced labor, child labor, violation of applicable standards for where practical, the number of suppliers for our ingredients fh
working hours and conditions. Our Supplier Code of Conduct to help mitigate pricing volatility and reduce our reliance on oO | Chipotle_7 |
also covers other subjects related to human trafficking and one or several suppliers. This ensures supply continuity. br
slavery. These suppliers must certify compliance with our
Supplier Code of Conduct each year.
=
So
_—
oO
—
[=]
f=)
[aa
—
=
2023 SUSTAINABILITY REPORT ® All food suppliers must certify compliance with the terms of the applicable PAGE 17
supplier standards annually.
FOOD & ANIMALS
SUPPLY CHAIN
OVERSIGHT
We are committed to complying with the
law and maintaining the highest standards of
honesty, integrity, and conduct.’ We proudly
do business with suppliers who uphold the
same principles. Suppliers must comply with
all applicable laws, regulations, customs, and
industry standards relating to employment and
human rights, including but not limited to:
PROHIBITION AGAINST FORCED LABOR
AND VIOLENCE AGAINST WORKERS
Suppliers shall not use forced labor in any form, including | Chipotle_8 |
but not limited to bonded (including debt bondage) or
indentured labor, involuntary or exploitative prison labor,
slavery or trafficking of persons which are prohibited under
any circumstances. Physical punishment, confinement, use
of weapons, threats of violence, or other forms of physical,
sexual, psychological, or verbal harassment or abuse is strictly
prohibited.
PROHIBITION AGAINST CHILD LABOR
Suppliers must not use workers who are under the applicable
legal minimum age of employment of the jurisdiction in which
they are working and must follow all applicable child labor laws.
If the jurisdiction in which the Supplier is doing business does
not have a minimum age of employment, the minimum age
shall be 15 years of age or, if greater, the age for completing
2023 SUSTAINABILITY REPORT
compulsory education. In addition, persons younger than 18
years of age shall not perform work that is likely to jeopardize
their health or safety, including night shifts and overtime. | Chipotle_9 |
WAGES AND WORKING HOURS
Employees and workers of suppliers and any subcontractors of
suppliers must be fairly compensated and provided with wages
and benefits that comply with applicable laws, including required
compensation for overtime work and other premium pay dictated
by law. Suppliers and their subcontractors shall comply with all
laws and with industry standards pertaining to the number of
hours worked per day or week and consecutive days worked.
Employees and workers shall be provided with reasonable daily
and weekly work schedules and adequate allowance shall be
made for time off.
NON-DISCRIMINATION | Chipotle_10 |
Suppliers and their subcontractors shall comply with laws
prohibiting discrimination in hiring and employment practices
on the grounds of race, color, religion, sex, age, physical ability,
national origin, sexual orientation, gender identity, and any
other applicable legally protected class. Suppliers and their
subcontractors shall also comply with laws prohibiting unlawful
harassment and retaliation.
WORKPLACE ENVIRONMENT AND ACCOMMODATIONS
All employees must be safe in their workplace. Suppliers shall
provide their employees and workers with safe and healthy
working and, where provided, living conditions. At a minimum,
potable drinking water, clean restrooms, adequate ventilation,
fire exits, essential safety and protective equipment, and related
training in a language the worker can understand, an emergency
aid kit and access to emergency medical care, and appropriately | Chipotle_11 |
lit work stations must be provided. Work and living facilities
must be constructed and maintained in accordance with
the standards set by applicable codes and ordinances and
must include appropriate fire detection equipment, clear and
unobstructed egress and adequate exit facilities. Suppliers
shall not endanger any employee’s or worker’s safety. Living
accommodations must be clean, safe, and meet the reasonable,
basic needs of residents.
IMMIGRATION COMPLIANCE
Suppliers shall comply with applicable immigration laws,
including in the United States the Immigration Reform and
Control Act and related regulations that require employers to
determine the identity and work eligibility of employees and
take appropriate action if becoming aware that an employee
does not have appropriate authorization or status to work in
the United States.
ETHICAL BUSINESS PRACTICES | Chipotle_12 |
Suppliers are forbidden to offer or accept bribes or kickbacks,
or to participate in or condone falsifying documents, collusive
bidding and price fixing, and unfair trade practices and must
fully comply with the United States Foreign Corrupt Practices
Act, United Kingdom Bribery Act, the European Union Anti-
Corruption Framework and related regulations.
ENVIRONMENT AND SUSTAINABILITY
We believe that protecting the environment is all of
our responsibility. Chipotle complies with all applicable
environmental laws, regulations and permit requirements
and expects all companies and contractors with which we
partner to do the same. Suppliers shall comply with applicable
environmental laws and regulations.
7 FW1is applicable to food and beverage suppliers. Refer to our
website for the full Supplier Code of Conduct.
ENVIRONMENT
PEOPLE
N
a
<
=
=
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3
o
Oo
f=)
Li
INTRODUCTION
PAGE 18
FOOD & ANIMALS
FOOD WITH
INTEGRITYCFWI) | Chipotle_13 |
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